Questions, answered.
How to choose, when to take, what ships when — clear answers for everyday Brio routines.
Simple answers for feel-good habits.
Browse by topic below — products & ingredients, daily routines & orders, then shipping & support. For exact ingredient lists, allergens, or caffeine details, always check the product page and label.
Products & ingredients
Choosing formats, combining products, storage, and what to check on the label.
Routines & orders
When to take Brio, subscriptions, and how to update your order.
Shipping & support
Delivery windows, returns, damaged packages, and how to reach us.
Products & ingredients
What’s in the mix — and how to use it.
Choosing formats, reading labels, combining products, and keeping everything fresh.
How do I choose the right Brio product?
Start with one everyday need — energy, hydration, focus, gut, strength, or sleep. Each Brio product is built for a single clear purpose, so you can keep it simple. Browse the supplements collection, skim the benefit and format, and pick what fits your day. You can always add more later.
When and how should I take Brio products?
Follow the directions on each product page and label — timing and format vary by formula (capsules, sticks, powders, gummies, softgels). As a general rhythm: morning products pair well with breakfast, hydration anytime you’re moving, and wind-down mixes in the evening. Consistency beats complexity.
Can I combine more than one Brio product?
Yes — many people build a simple daily mix across different needs (for example Hydrate after a workout and Night Reset in the evening). Start with one or two products, space them through the day as directed, and check each label before stacking. If you have personal health questions, talk with a qualified professional.
Where can I find ingredient, allergen, and caffeine details?
Exact ingredients, allergens, and caffeine (if any) live on each product page and on the label. We don’t list every formula detail here so you always get the current, product-specific info. Open the product you’re considering and review the full panel before you buy.
Are Brio products vegan, gluten-free, or suitable for my diet?
It depends on the product. Some formulas are plant-based (like Omega Daily from algae), while others may differ. Check the product page and label for dietary callouts that match your needs. If something isn’t clearly listed, contact us and we’ll help you find the right fit.
How should I store Brio products?
Keep products sealed, cool, and dry — away from direct heat and humidity. Stick packs and powders are happiest in a pantry or cabinet; capsules and softgels the same. Always follow any special storage notes on the label, and use by the date printed on the pack.
Routines & orders
Keep your rhythm — and your deliveries — on track.
Daily habits, subscriptions, and changing an order before it ships.
How do I build a simple daily routine?
Pick one need and make it automatic — same time, same place. Then layer in a second product only when the first feels easy. Think: Daily Multi with breakfast, Hydrate when you train or travel, Night Reset before bed. Short habits stick; complicated stacks rarely do.
How do subscriptions work?
Subscribe & save keeps your favorites on a schedule so you don’t run out. You choose the products and delivery cadence at checkout (when available). You can skip, pause, or cancel from your account before the next order ships — no drama, no lock-in.
Can I change or cancel an order?
If your order hasn’t shipped yet, contact us right away and we’ll do our best to update or cancel it. Once it’s on the way, we can’t change the contents, but you can still manage upcoming subscription deliveries from your account. Include your order number when you write in.
How do I manage my account and subscription?
Log in to your Brio account to view orders, update addresses, and manage subscription preferences. Need a hand finding the right setting? Reach out via our contact page and we’ll walk you through it.
Shipping & support
Delivery, returns, and getting help.
What to expect after checkout — and how we make things right when they go sideways.
How long does shipping take?
Most orders ship within 1–2 business days. Delivery timing depends on your location and the carrier — you’ll get a tracking link once your package is on the way. Weekend and holiday orders may take a little longer to leave our warehouse.
What is your return policy?
If something isn’t right, contact us within 30 days of delivery and we’ll help sort it out. Unopened products in original packaging are easiest to return. Because these are wellness products, we may ask for photos or order details so we can resolve things quickly and fairly.
What if my order arrives damaged or incomplete?
We’re sorry — that shouldn’t happen. Email us through the contact page with your order number and a quick photo of the issue. We’ll replace damaged items or fix missing pieces as soon as we can verify the order.
How do I contact Brio support?
Use our contact page anytime — share your question, order number if you have one, and the best email to reach you. We aim to reply within one business day. For product-specific formula questions, include the product name so we can point you to the right label details.
We’re here to help.
Couldn’t find your answer? Send us a note — friendly humans, clear replies, no runaround.